Refund Policy

Our Commitment to Customer Satisfaction

At Flanivo, we strive to provide the highest quality window cleaning services. We understand that sometimes things may not go as planned, and we want to ensure our customers are completely satisfied with our services.

1. Service Quality Guarantee

We guarantee the quality of our window cleaning services. If you are not satisfied with the results, we will return to your property within 24 hours to address any issues at no additional cost.

2. Refund Eligibility

Refunds may be issued in the following circumstances:

  • If we are unable to complete the service due to our own limitations
  • If the service quality does not meet our standards
  • If there is a significant deviation from the agreed-upon service

3. Refund Process

To request a refund:

  1. Contact us within 24 hours of service completion
  2. Provide your service details and reason for the refund request
  3. Allow us to inspect the work if necessary
  4. We will process eligible refunds within 5-7 business days

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • If the service was completed as agreed but the customer changed their mind
  • If the customer cancels the service less than 24 hours before the scheduled time
  • If the service quality is affected by factors beyond our control (e.g., weather conditions, property access issues)
  • If the customer fails to provide accurate information about the service requirements

5. Partial Refunds

In cases where only part of the service was completed or where there were issues with specific areas, we may offer partial refunds based on the extent of the service provided and the nature of the issues.

6. Payment Method for Refunds

Refunds will be issued using the original payment method. Processing times may vary depending on your payment provider:

  • Credit/Debit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Electronic Payments: 3-5 business days

7. Contact Information

For refund requests or questions about our refund policy, please contact us at:

Email: refunds@flanivo.com
Phone: (555) 123-4567
Address: 123 Cleaning Street, City, State 12345

Note: This refund policy is subject to change without notice. The policy in effect at the time of service will apply.